Privacy Policy

Introduction

Pensacola Epoxy Flooring & Concrete Polishing ("we," "us," or "our") operates the website pensacolaepoxyflooringandconcretepolishing.com. This Privacy Policy explains what information we collect when you visit our site, how we use it, and what rights you have regarding your data. By using our website, you agree to the practices described below. If you do not agree, please do not use the site.

Information We Collect

Information You Provide Directly

When you fill out the contact or estimate request form on our website, we collect the information you submit. This may include your name, phone number, email address, project address, and a description of the work you are requesting. We only collect what you choose to provide.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically by our hosting provider and analytics tools. This includes your IP address, browser type, device type, pages visited, time spent on pages, and the referring URL. This data is used in aggregate to understand how visitors use the site.

Cookies

Our website may use cookies - small text files stored on your browser - to support basic site functionality and analytics. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. If you do so, some parts of the site may not function as intended.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and inquiries.
• To schedule consultations and communicate about your project.
• To follow up on quotes we have provided.
• To improve the content and usability of our website.
• To comply with applicable legal obligations.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

Third-Party Services

Our website uses third-party tools that may collect information independently under their own privacy policies. These include analytics platforms (such as Google Analytics) and the form provider used on our contact page (Tally). We do not control the data practices of these third parties. We encourage you to review their privacy policies if you have concerns about how they handle your data.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect the rights, property, or safety of our business or others.

Data Retention

We retain personal information submitted through our contact form for as long as reasonably necessary to respond to your inquiry and maintain records of our communications. If we do not enter a business relationship with you, we will not retain your information indefinitely. You may request deletion of your information at any time by contacting us at the email address listed below.

Your Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. These may include:

• The right to know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of any sale of your personal information (we do not sell data).

To exercise any of these rights, contact us at projects@pensacolaepoxyflooringandconcretepolishing.com. We will respond to verifiable requests within a reasonable timeframe.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us and we will promptly remove it.

Security

We use reasonable technical and organizational measures to protect the personal information you submit through our website. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, please contact us: