Terms and Conditions

Acceptance of Terms

By accessing or using the website located at pensacolaepoxyflooringandconcretepolishing.com, or by requesting services from Pensacola Epoxy Flooring & Concrete Polishing ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, customers, and others who access or use our site or engage our services.

Description of Services

Pensacola Epoxy Flooring & Concrete Polishing provides concrete flooring and surface coating services in the greater Pensacola, FL area. Services include, but are not limited to, epoxy floor coatings, garage floor coatings, polished concrete, stained concrete, pool deck coatings, concrete resurfacing, concrete grinding, and related surface preparation work. All services are performed on residential and commercial properties within our service area. We reserve the right to decline any project at our discretion.

Estimates and Pricing

Written estimates are provided after an in-person site visit and concrete assessment. Estimates are based on the conditions observed at the time of the visit and are valid for 30 days from the date issued unless otherwise stated in writing.

Estimates are not final binding contracts until a written agreement or work order is signed by both parties. If conditions discovered during surface preparation differ materially from those observed at the estimate visit - such as hidden moisture problems, previous coatings requiring removal, or structural damage - we will notify you before proceeding and provide a revised price for your approval.

Any additional work requested after a project begins will be quoted separately and requires your written or verbal approval before proceeding.

Scheduling and Cancellation

Project start dates are scheduled based on crew and material availability. We will provide you with a confirmed start date in writing before work begins. We reserve the right to reschedule due to weather conditions, equipment issues, or circumstances beyond our control. We will notify you as soon as practicable if a rescheduling is necessary.

If you need to cancel or postpone a scheduled project, please notify us at least 48 hours in advance. Cancellations with less than 48 hours notice may result in a cancellation fee to cover mobilization costs already incurred. Any deposits paid may be forfeited if a project is cancelled after materials have been ordered or preparation work has begun.

You are responsible for clearing the work area before the scheduled start date, including removing vehicles, furniture, and stored items. Failure to do so may result in a rescheduled start date and additional charges.

Payment Terms

Payment terms will be specified in your written estimate or work order. In general, a deposit may be required before work begins, with the remaining balance due upon project completion. We accept payment by check, cash, or electronic transfer unless otherwise agreed upon in writing.

Payment is due at the time of project completion unless a different schedule is agreed upon in writing before work begins. Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5 percent per month on the outstanding balance.

If collection action is required to recover unpaid amounts, you agree to reimburse us for reasonable attorney's fees and collection costs.

Customer Responsibilities

To allow us to complete your project properly, you agree to:

• Provide clear access to the work area on the scheduled start date.
• Remove all vehicles, furniture, equipment, and personal items from the work area before work begins.
• Ensure adequate ventilation is available in enclosed spaces.
• Keep pets and children away from the work area during the job and curing period.
• Follow all care and maintenance instructions provided at project completion.
• Avoid placing vehicles or heavy equipment on the floor until the curing period specified by the contractor has passed.

Warranty and Disclaimer

We stand behind our workmanship. If you believe work was completed improperly, contact us within 30 days of project completion so we can assess the issue. Warranty coverage, if applicable, will be described in your written estimate or work order. Warranty claims are void if the floor has been subjected to conditions outside normal residential or commercial use, or if care instructions provided at completion were not followed.

We make no warranty, express or implied, beyond what is stated in your signed agreement. We do not warrant that our services will meet any specific performance expectations not described in writing. The website and its content are provided on an "as is" basis without warranties of any kind.

Concrete is a natural material that may crack, shift, or change in appearance over time due to settling, temperature changes, moisture, and use. Minor variations in color, texture, or sheen are inherent characteristics of concrete flooring and are not considered defects.

Limitation of Liability

To the fullest extent permitted by law, Pensacola Epoxy Flooring & Concrete Polishing shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to our services or your use of our website, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from or related to services we provide shall not exceed the total amount you paid us for the specific project giving rise to the claim. This limitation applies to all causes of action in the aggregate, including breach of contract, negligence, and any other tort or statutory claim.

Dispute Resolution

If you have a concern about services provided, please contact us directly at projects@pensacolaepoxyflooringandconcretepolishing.com or (448) 236-1145. Most issues can be resolved through direct communication, and we are committed to addressing concerns promptly and fairly.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before initiating any formal legal proceedings. Any unresolved disputes shall be subject to binding arbitration in Pensacola, FL, in accordance with applicable arbitration rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in a court of competent jurisdiction in Pensacola, FL.

Modifications to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we do, we will revise the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these Terms and Conditions, please contact us: